Which of the following departmentalization types would likely enhance operational efficiency in a service-oriented firm?

Process departmentalization is particularly beneficial for service-oriented firms as it aligns the organization around the flow of services provided to customers. This approach focuses on the specific processes involved in delivering a service, allowing for a streamlined and efficient operation. By organizing departments according to processes, firms can enhance coordination and communication among team members working on similar tasks, reducing delays and inefficiencies.

In a service context, where customer experience and smooth service delivery are critical, process departmentalization facilitates specialization and accountability. Employees can become experts in the various stages of service delivery, enabling them to improve service quality and respond more effectively to customer needs.

This type of departmentalization can also foster innovation as teams can focus on refining and enhancing processes to improve service efficiency and effectiveness. Ultimately, by enhancing operational efficiency through a clear focus on processes, service-oriented firms can achieve higher levels of customer satisfaction and better utilization of resources.